Refund policy

Returns & Refunds

At Vincero London, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return Period

Customers may return items within 14 days of receiving their order. Unfortunately, returns requested after this period cannot be accepted.

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• All original packaging and tags must be included.
• Customers are responsible for arranging and covering return shipping costs.

Return Shipping

Please ensure that the selected shipping method includes proper customs clearance handling. We cannot accept returns sent with delivery methods that require customs clearance on the recipient’s side.

Return Address

Recipient: Liu Changxing
Address: No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province/State: Zhejiang
Country: China

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to the original payment method.

If you have any questions regarding returns, please contact our support team.